On our blog and in the OutLoud podcast we’ve been talking quite a lot about the unique requirements of services procurement. In a podcast interview, Determine Chief Product Officer Julien Nadaud addressed the fact that in terms of specifications/requirements and the qualification process, buying services is fundamentally different from buying materials. Kelly Barner wrote a multi-part blog series about how services procurement cannot be considered “one thing” since it encompasses a broad range of talent areas, cost and delivery models, … More
Services procurement is not a silo, but part of the bigger picture for managing wider enterprise spend complexities The trend of “best of breed” sourcing, contract management and p2p solutions converging to suites, as well as the overall predicted growth of the services economy suggests it only makes sense that services procurement automation will be able to achieve new levels of savings and process efficiency by adopting a wider “source-to-pay” platform approach.
In this series, I am sharing some of the lessons I learned as a procurement professional dedicated to hired services — both location based and corporate. In Part 2, I discussed the process of establishing demand and requirements, as well as the eSourcing considerations associated with each type of service. In this post, I want to share some of the additional opportunities associated with hired services, along with the areas where procurement should proceed with extreme caution. After all, services … More
I recently wrote about the differences between product and service procurement: from demand to specifications, and technology to relationship management. But as I pointed out at the end of the post, the idea that “services procurement” is one thing vastly oversimplifies this broad category. Perhaps that is part of what causes product specialists to shy away from services procurement.
In Parts One and Two of this series, much of what we look at is about making it easier for users through process automation and integration — making the experience almost seamless behind the scenes. In this final chapter, while we address process automation and integration, we identify how the brokering of process from one step to the next is essential, especially when stakeholders are expecting to see the transition as part of the process.
In the Intro and Part One of this series, we touched on why UI/UX is becoming increasingly important across source-to-pay technology (ease of use, user adoption, millennials). We also explored the behind-the-scenes aspects that define a truly standout UI/UX, as opposed to “just a pretty interface.” In Part Two we look at when technology becomes so seamless and works so well, you forget it’s there.
“All things seem possible in May.” In the world of procurement, that quote by Edwin Way Teale wasn’t far off the mark. CPO Rising 2017: Tools of the Trade was a big focus this month. In this year’s report, the first to really take a technology angle, there was so much to cover we had to parse it out into four chapters. A lot of revelations, chief among them is that procurement leaders are much less focused on spend under … More
The podcast series that’s all about minding your business in contract management and source to pay. When it comes to procurement and technology, getting the practitioner’s perspective first-hand adds considerable practical dimension and insight to our learning and messaging. In that regard, my conversation with Greg Tennyson, CPO at VSP Global (formerly at Salesforce.com and Oracle) was a trove of information and a revealing glimpse into how a CPO thinks about shaping procurement today. Since Greg will be our featured guest … More
A look at CPO Rising 2017: Tools of the Trade Chapters One, Two and Three of CPO Rising 2017: Tools of the Trade covered a lot of ground, from the current state of procurement to the CPO mindset and what best-in-class organizations are doing differently. Chapter Four – Strategies for Success, the final chapter of the report, gives you hard and fast advice and strategies for taking your procurement organization to the next level, and beyond. Take notes.
A look at CPO Rising 2017: Tools of the Trade In Chapters One and Two of CPO Rising 2017: Tools of the Trade, we looked at the current states of the CPO and procurement as a whole — what leaders are thinking and doing, and why. Chapter Three – Procurement Performance – delves into those strategies in more detail, offering up best-practice benchmarks for technology, processes and performance from leading CPOs and organizations worldwide.
A look at CPO Rising 2017: Tools of the Trade In my previous post, Chapter One of CPO Rising 2017: Tools of the Trade, we looked at the current state of the CPO and procurement leaders, the shifting priorities they have and the strategies they’re using – or plan to use – to achieve them. This time, Chapter Two looks more broadly at the state of procurement as a whole – where it is, where it needs to be and what … More
A look at CPO Rising 2017: Tools of the Trade This four-part series explores the just-released CPO Rising 2017: Tools of the Trade report from Ardent Partners. As a lead-up to our webinar with Ardent Partners, we’ll examine each chapter of the benchmark report individually and offer it as a download. The series culminates with the webinar and full report on May 24.
As my colleague Mike Mitchell pointed out in a previous blog, there is a lot of talk about the notion of user interface (UI) and user experience (UX) lately. Where enterprise business technology is concerned, source-to-pay technology in particular, this quest for improving the UI/UX today is often considered only in the context of what we can see and feel. I even wrote an entire blog series about this as it related to Google’s influence of material design on our … More
When it comes to procurement insights, this has to be one of the simplest-to-understand but hard-to-achieve strategies we’ve heard in a long time: “Listen to the needs of the business.”
By coincidence (or not), today is the birthday of Samuel Morse, inventor of the telegraph – arguably the first email. Considering the continual rise in speed, quantity and complexity of data communications today, it’s worth remembering that to some degree, he started all this. Of course, being that humans can never leave well enough alone, we’re still tweaking, refining and trying to perfect source-to-pay and contract management technology that enables people to communicate and collaborate better.