Supplier Training – does it actually add any value ?

April 19th, 2006 at 05:55am Agatha Degasperi - Iasta Europe

Numerous organizations tend to underestimate the value of training suppliers to take part in an e-sourcing event. Now, while supplier training may seem like a minor part of the entire e-sourcing process, it is actually a much more critical part of the process than most think – read on…

What is supplier training? It’s the structured process of guiding a supplier through the tool(s) they will need to use in order to take part in an e-sourcing event, whether it be an RFI, RFP or RFQ.

What are the benefits of conducting a training?

• Increase level of confidence on supplier’s side. The greater their confidence level, the more comfortable they will be taking part in the event.
• Better preparation, which results in more accurate quotes. Leaving things ambiguous means pricing could be inaccurate (i.e. suppliers will over quote or under quote).
• Increase understanding of true requirements: it’s amazing how much doubt/confusion/misunderstandings you can clear up through the training.
• Humanizes the process. Sounds silly, but it’s true. Suppliers appreciate knowing that there is someone on the other side who actually is concerned and takes the time to guide them through the process. It helps them understand that it’s not just about the money. Often a barrier when trying to get “less enthusiastic” suppliers to take part in an event.

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Entry Filed under: General, Suppliers, Supply Management Best Practices, Technology / SaaS