http://www.esourcingforum.com/archives/2007/05/03/the-7-deadly-sins-of-performance-measurement/ The source of information and best practices in strategic sourcing. Tue, 10 Jan 2012 21:21:12 +0000 hourly 1 http://www.esourcingforum.com/archives/2007/05/03/the-7-deadly-sins-of-performance-measurement/comment-page-1/#comment-7756 Adam Smith Thu, 03 May 2007 23:21:38 +0000 http://www.esourcingforum.com/?p=427#comment-7756 ....and of course the whole point of metrics is so that you can actually do something to improve deficient areas within your business, or that of a supplier/customer. Too often I have seen sophisticated performance metrics being used and pretty pie and bar charts displaying results but often it ends there. The key is to analyse the metrics and place accountable actions against areas and make sure they are carried out. Then within a period of time you will be able to see whether your corrective actions have done the trick. No point measuring for measurement sake just because ISO says you have to. ….and of course the whole point of metrics is so that you can actually do something to improve deficient areas within your business, or that of a supplier/customer. Too often I have seen sophisticated performance metrics being used and pretty pie and bar charts displaying results but often it ends there. The key is to analyse the metrics and place accountable actions against areas and make sure they are carried out. Then within a period of time you will be able to see whether your corrective actions have done the trick. No point measuring for measurement sake just because ISO says you have to.

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