Capgemini eyes North American growth with BPO

Add comment August 16th, 2007 David Bush - Iasta

Per a recent article in Consulting Magazine, CapGem announced new services and changes to its BPO offering to enhance its portfolio.

One of those enhancements is what Capgemini calls Business Insight. This analysis-focused methodology includes customer analysis, spend intelligence, audit forensics, revenue recovery and leakage prevention, as well as ethical fraud testing and contract compliance.

Tony Kelly, global director of BPO product marketing for Capgemini, says there’s huge potential for BPO in the U.S. and Canada, which represents 64 percent of the global $152 billion BPO market. And with its success in Europe, the consultancy already has a model that works.

Its interesting the CG is reversing the move that typically starts in the US and migrates to Europe. In this case, they are trying to replicate success and models that have been working over there to enhance and grow business in the US. From the spend intelligence perspective, there is growing acceptance of concepts like audit forensics and revenue recovery which have been staples of good consultancies for a quite awhile.

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