Don’t Bomb the Wiki

April 10th, 2008 at 08:24am David Bush - Iasta

Wikis harness the wisdom of crowds, serving as virtual commons where participants can wrestle over ideas and information until something approaching consensus - or the truth - emerges.
  
Gardiner Morse, Wikipedia founder Jimmy Wales on making the most of company wikis, Harvard Business Review.

I found the above referenced article to be informative and accurate, as Iasta not only maintains the e-Sourcing Wiki in an effort to disseminate knowledge and best practices throughout the e-Sourcing world, but, like thousands of
organizations from Microsoft to the FBI, uses a wiki to aggregate the knowledge of it’s global solutions delivery team, collaborate on new developments, and improve its overall day to day operations. Jimmy Wales, the founder of Wikipedia, had some good insights.

With half of all companies expected to have wikis by 2009, whether approved by management or not, it’s important to understand what wikis are and what they can do. They’re a great tool for open, flexible, rapid collaboration and a great tool to help people reach consensus quickly, negating the need for the meeting pre-meeting to plan the meeting agenda that plagues Dilberts the world over.

To take full advantage of a wiki, make sure to stimulate the right managerial climate. If people are afraid to modify a page written or edited by senior management, the full benefits will never be realized as the best ideas may never be collected, discussed, modified, and adopted. Managers don’t always have the best ideas, and a good manager is one who is able to identify the best idea generated by his subordinates. He’s there to lead, not to do.

Hat tip to the doctor, who wrote an ode to the Wiki Wonderland, for digging up this article.

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Entry Filed under: General, Technology / SaaS