Comments on: Trust is the Key in Long Term Contracts http://www.esourcingforum.com/archives/2009/07/06/trust-is-the-key-in-long-term-contracts/ The source of information and best practices in strategic sourcing. Tue, 10 Jan 2012 21:21:12 +0000 hourly 1 By: Dinesh Goel http://www.esourcingforum.com/archives/2009/07/06/trust-is-the-key-in-long-term-contracts/comment-page-1/#comment-11463 Dinesh Goel Wed, 08 Jul 2009 07:39:35 +0000 http://www.esourcingforum.com/?p=28466#comment-11463 Hi Stephen, First off -thanks for your comments. You're absolutely right. Constant, clear and transparent communication is a key to building trust not just in outsourcing relationship but generally in most long term relationships. Absence of a good communication can lead to wrong perceptions and create room for rumours which are not good for a fact based trustworthy relationship. The whole point is about efforts that need to be made on both sides to build these long term trustworthy relationships - it can't be a mere contractual relationship which will lead to frequent avoidable disputes and distract management unnecessarily. Regards Dinesh Hi Stephen, First off -thanks for your comments. You’re absolutely right. Constant, clear and transparent communication is a key to building trust not just in outsourcing relationship but generally in most long term relationships. Absence of a good communication can lead to wrong perceptions and create room for rumours which are not good for a fact based trustworthy relationship. The whole point is about efforts that need to be made on both sides to build these long term trustworthy relationships – it can’t be a mere contractual relationship which will lead to frequent avoidable disputes and distract management unnecessarily.

Regards
Dinesh

]]> By: Stephen Schwartz http://www.esourcingforum.com/archives/2009/07/06/trust-is-the-key-in-long-term-contracts/comment-page-1/#comment-11462 Stephen Schwartz Tue, 07 Jul 2009 11:33:49 +0000 http://www.esourcingforum.com/?p=28466#comment-11462 Although the word "trust" certainly contains all elements of a positive relationship the article seems to miss some important (and practical) points. My main point would be "constant and consistent communication". I could write a book on this point, but many companies have the experience of communication slowing and even failing when the contracted company starts missing milestones. This begins to erode trust. Within this context is also "assumptions" made by the contracted company, when they need clarification. Although the word “trust” certainly contains all elements of a positive relationship the article seems to miss some important (and practical) points.
My main point would be “constant and consistent communication”. I could write a book on this point, but many companies have the experience of communication slowing and even failing when the contracted company starts missing milestones. This begins to erode trust. Within this context is also “assumptions” made by the contracted company, when they need clarification.

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