E-Sourcing Forum » Expand Your Organization’s Sourcing Knowledge With Focused Workshops

Expand Your Organization’s Sourcing Knowledge With Focused Workshops

June 15th, 2010 at 02:58pm TPI

By Steven Hall

How do I work with the Service Provider? Should I interview the offshore resources? What are SLAs? What can I do to improve quality? These are questions we hear repeatedly from our customers. In response, we’ve developed a series of workshops to address these pressing needs. The content is structured to be delivered in ½ day to 2-day highly-interactive sessions, which allows organizations to truly understand and implement the concepts. We’ve conducted these with a number of large IT organizations on a variety of topics, including:

Managing in an Outsourced Environment (ADM Operational Management) – Organizations struggle with the transition from a staff augmentation model to a managed service model. Internal employees often have new roles and must work with Service Providers using contractual constructs such as defined pricing units and Service Level Agreements. This 1- to 2 -day course provides practical guidance on day-to-day management in an outsourced environment. It breaks down many of the contractual elements into easy-to-understand tools that front-line managers can use to measure and incent Service Provider behavior and to foster a healthy Service Provider relationship that achieves the original sourcing goals. Many of the concepts are based on the book I wrote with Jim Hussey, Managing Global Development Risk, which was no. 1 in the outsourcing category on Amazon.com last year.

Creating an Investment Mindset – IT Governance and Demand Management are two of the hottest topics in the industry but are also two of the hardest strategies to implement within an organization. This 1-day workshop focuses on IT decision rights and a practical approach to IT Demand Management focused on prioritizing projects and aligning them with business needs. The workshop also highlights the advantages of agile development in an offshore delivery model to develop a flexible team that can rapidly respond to changing business needs.

Establishing a Testing Center of Excellence or Managed Test Factory – Focused testing via a COE is quickly becoming one of the best ways to improve software quality. Service Providers are creating a potpourri of offerings to capture a slice of this rapidly growing market. This ½-day course provides an overview of the market with an operational focus on the key concepts and the necessary steps to establishing and managing your own Testing COE or Managed Test Factory.

Dedicated time with industry experts in a ½ day to 2-day workshop is a great way to accelerate your organization’s understanding of emerging sourcing trends and strategies.

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Entry Filed under: General, Global Supply Issues/Risk, Outsourcing, Technology / SaaS

1 Comment Add your own

1. Outsourcer | July 2nd, 2010 at 11:58 am

I agree with what you said here, an expert will not just help you but will increase the company’s revenue. An Outsourcing Adviser will guide you step by step on what to do and how to do it effectively for the betterment of the company. Besides who would want to bring down company’s asset, if you could avoid it with just extra dollars to shed out.

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