Monthly Archives: December 2012
On behalf of the team at Iasta, I want to wish you all a Merry Christmas! We are very thankful to have your readership and look forward to covering even more great topics and industry news in 2013. Have a safe and happy New Year!
Now that you’ve signed the contract, is your organization experiencing higher than anticipated end-user computing (EUC) and device growth? How is your service provider reacting to your demand? Have you been surprised by a different charging model to manage the growth? Are the business case benefits beginning to erode? If you answer yes to any of these questions, the following Top 5 ideas will help you get your EUC under control. 1. Work with your service provider to leverage your … More
The sourcing environment has become intensely complex with every type of operational service potentially being outsourced, shared sourced, or retained and squeezed in every direction to increase productivity and profit line contribution. And all of this is complicated by multiple providers who must somehow work effectively together. Managing business requirements (demand) and service providers (supply) in an integrated fashion is one of the greatest management challenges facing today’s executives. Three common failings can easily trip up service integration: the lack … More
The renewal of a major second generation outsourcing contract presents an interesting dilemma. Changing service providers, especially one that manages a large part of your operations, is never easy, even in the best of circumstances. The incumbency factor, shrinkage in your retained organization, the limited internal capability depth and the need to devote management bandwidth to a huge transition, all while keeping the lights on, would give pause to most organizations. If your incumbent has at least earned a “first … More
