Author Archives: Paladin Associates - Don Hoeppner

In Six Sigma Quality Training, we were taught that a good repeatable process should always produce the same results … with little variation and few errors.  That is a good thing for many processes such as manufacturing widgets, processing customer orders, paying bills, etc.  It is not a good thing in a Strategic Sourcing project.  In Sourcing, uncertainty, variation, and supplier agitation is a good thing.  Add competition, especially new competition, and incumbent suppliers get nervous about losing the business … More →