Author Archives: Michael Mitchell
If you search online for “agility and adaptability,” (or, like in our last blog, ask Alexa), chances are the links shown will be a menu of education, supply chain and leadership topics. Which works perfectly to summarize what we covered this month: Agility is the ability and willingness to learn from experience and apply that to perform successfully in new situations; Adaptability is to embrace change. We strive for both every day, and help our customers do the same.
Saturday Night Live did a spoof commercial not long ago about the Amazon Echo. While it pokes fun at seniors (“I don’t know about that!”), the theme of adapting technology to how people really use it is more universal. To anyone who’s used any kind of voice-activated device – GPS, dictation, search – the experience can vary between seamless / amusing / frustrating, especially during the voice learning phase.
Backstory: This blog is a synopsis of a presentation by Determine customer Dave Quillin, Manager of Procurement & Third-Party Risk Management at Alliant Credit Union, one of the largest credit unions in the United States, at ProcureCon Indirect West in September 2017. This year, Alliant deployed several modular solutions on the Determine Cloud Platform. This is the story of how they approached the strategy, planning and methodology used to understand and select Determine.
“‘Agile’ is really a perfect descriptor for Determine – it applies to the people, the thinking and the technology. Determine is good at change.” This quote, from our new Chief Marketing Officer, Gérard Dahan, applies not just to Determine as a company, but what we strive to help our customers achieve, too.
We started off the summer talking a lot about organizational transformation, digital and otherwise. It quickly became apparent that one of the easiest paths to achieving that transformation, regardless of how far along you are, is by aligning your people, processes and data across your enterprise. Or, what we call Process Under Management.
Integrated, unified, combined; Determine devotes a lot of real estate in our content and resources to the topic of getting everyone on the same page. Our Process Under Management approach is all about aligning your people, processes and data to maximize visibility and control of business information so you can achieve greater results. Integrating Purchasing and Payables, a Determine-sponsored PayStream report, presents more compelling facts around why you need to get P2P processes in sync.
At approximately 175,496 pages (as of 2013), the Code of Federal Regulations (CFR) is not a casual beach read. So, until recently, I had never heard of Section 317.8(5)(ii) of title 9 of the Code of Federal Regulations. But I have experienced the impact of that rule first hand on many occasions. Specifically, in the bacon aisle of the supermarket.
Back in the day I did some work for a wealth management firm in New York. At that time, I was introduced to the area of Behavioral Finance, and more broadly, behavioral economics. While not new concepts, they gained new relevance – and urgency – during the financial meltdown 10 years ago. As my client used to say, investors are often their own worst enemies. In times of stress, even the most solidly constructed investment portfolio can be undermined through … More
A number of years ago when my niece first got her driver’s license, my brother-in-law got a panicked called from her in tears. In a shaky voice she said, “I pulled into a gas station next to the pump to fill up…now what do I do?” I remembered this story recently when I spent some time in rural France. Having rented a car, I knew eventually I was going to need gas. Not speaking much French, it was something I … More
As summer races by it’s easy to lose track of what’s happening in source to pay industry news (plus, it’s hard to compete with beach-reading lists). But a lot has happened since Services Procurement Month ended, and you can catch up on what you missed here. So far, it’s been the Summer of Transformation. From the CPO Summit in London to P2P digitalization, continuous improvement, implementation strategies and technology shopping lists, our focus has been on helping organizations reach the … More
As Services Procurement Month comes to a close, we hope our series of blogs, podcast, analyst resources and webinar with Forrester helped you become more fluent in this under-understood area. The continuing positive reaction to everything we shared shows us that there is enormous interest in the topic, as well as a hunger (and big need) for more learning. So while you catch up on – or review – our services procurement resources, keep an eye out for even more … More
On our blog and in the OutLoud podcast we’ve been talking quite a lot about the unique requirements of services procurement. In a podcast interview, Determine Chief Product Officer Julien Nadaud addressed the fact that in terms of specifications/requirements and the qualification process, buying services is fundamentally different from buying materials. Kelly Barner wrote a multi-part blog series about how services procurement cannot be considered “one thing” since it encompasses a broad range of talent areas, cost and delivery models, … More
“All things seem possible in May.” In the world of procurement, that quote by Edwin Way Teale wasn’t far off the mark. CPO Rising 2017: Tools of the Trade was a big focus this month. In this year’s report, the first to really take a technology angle, there was so much to cover we had to parse it out into four chapters. A lot of revelations, chief among them is that procurement leaders are much less focused on spend under … More
When it comes to procurement insights, this has to be one of the simplest-to-understand but hard-to-achieve strategies we’ve heard in a long time: “Listen to the needs of the business.”
By coincidence (or not), today is the birthday of Samuel Morse, inventor of the telegraph – arguably the first email. Considering the continual rise in speed, quantity and complexity of data communications today, it’s worth remembering that to some degree, he started all this. Of course, being that humans can never leave well enough alone, we’re still tweaking, refining and trying to perfect source-to-pay and contract management technology that enables people to communicate and collaborate better.