Author Archives: Michael Mitchell

About Michael Mitchell

Senior Content Manager at Determine, is responsible for assisting with marketing communications, customer and prospect initiatives, digital assets and sales enablement. His background includes advertising and corporate marketing in a career that spans over 20 years and four continents.

Customer success through change management.

True organizational transformation is about helping people change the way they do things. “You don’t have to do anything but die.” This rather blunt, but deceptively motivational statement was a frequent response from my high school coach whenever we felt too apathetic towards some practice drills or other. Do we we have to do sprints in the rain? Do we have to come in on Saturday? Do we have to… etc, etc. It was an effective motivator because the underlying … More

A Look at Supplier Risk in FinServ

Financial Services (FinServ) organizations – banks, insurance companies, wealth management firm, wirehouses – are constantly trying to find a balance between regulatory mandates and expectations, and operational efficiency. Massive supplier data breaches seem like they have become an almost regular occurrence (when they’re reported), customer privacy and data laws are becoming more stringent (GDPR), and predatory behavior by suppliers and vendors is an ongoing issue. Certainly, the porous nature of globalization isn’t making things any easier. With all that to … More

Lack of data visibility is your biggest contract risk.

Our recent webinar with IACCM, Contract Management – Beyond the Expected, raised a lot of interesting and varied points about the need for contract lifecycle management, and the potential complexity involved. Especially around data visibility – or lack of it, what Sean Delaney, VP of Sales at Determine, called “data disaggregation.” Which is a fancy-pants way of saying your data is a hot mess.

January DetermiNews: A Review of the Month in Source to Pay and Contract Management

If January is any indication of the year ahead, it’s going to be a busy one. From GDPR rising to Carillion collapsing, the expanding role of contract management (and the need for alerts) and the changes coming in the realm of procurement technology, we covered a lot of ground this month.

Three ways CLM can help you comply with GDPR.

There is a constant stream of information coming out about GDPR – the General Data Protection Regulation – most of it with a sense of urgency, if not doom, about it. A recent article by Efficio, one of the valued organizations in the DetermineAlliance Partner Program, laid out a very clear and rational explanation for how to approach GDPR compliance. In essence, you need to see where your risks are so you can plan for them.

Source-to-pay platform shopping: Six things to look for.

A recent article by McKinsey gave a brief timeline of examples showing episodes of “punctuated equilibrium” — events that cause major disruption and upheaval before settling into a new period of stasis. Along with the discovery of fire, domestication of dogs, the printing press, internal combustion and the iPhone, we can include the emergence of the source-to-pay cloud platform.

Retail therapy: How bricks and mortar stores are enhancing competitiveness.

Considering the amount of negative press that’s generated about physical retail, it’s easy to get the impression that the epitaph is already written on the wall (engraved in brick and mortar by Amazon, according to most accounts). But it’s important to remember one fact: 80% – 90% of retail takes place in actual stores.

November DetermiNews: A review of the month in source to pay and contract management

If you search online for “agility and adaptability,” (or, like in our last blog, ask Alexa), chances are the links shown will be a menu of education, supply chain and leadership topics. Which works perfectly to summarize what we covered this month: Agility is the ability and willingness to learn from experience and apply that to perform successfully in new situations; Adaptability is to embrace change. We strive for both every day, and help our customers do the same.

A voice-activated future that’s not all talk.

Saturday Night Live did a spoof commercial not long ago about the Amazon Echo. While it pokes fun at seniors (“I don’t know about that!”), the theme of adapting technology to how people really use it is more universal. To anyone who’s used any kind of voice-activated device – GPS, dictation, search – the experience can vary between seamless / amusing / frustrating, especially during the voice learning phase.

What Comes First: The Process or The Tool?

Backstory: This blog is a synopsis of a presentation by Determine customer Dave Quillin, Manager of Procurement & Third-Party Risk Management at Alliant Credit Union, one of the largest credit unions in the United States, at ProcureCon Indirect West in September 2017. This year, Alliant deployed several modular solutions on the Determine Cloud Platform. This is the story of how they approached the strategy, planning and methodology used to understand and select Determine.

September DetermiNews: The month in source to pay and contract management

“‘Agile’ is really a perfect descriptor for Determine – it applies to the people, the thinking and the technology. Determine is good at change.” This quote, from our new Chief Marketing Officer, Gérard Dahan, applies not just to Determine as a company, but what we strive to help our customers achieve, too.

August DetermiNews: The month in source to pay and contract management

We started off the summer talking a lot about organizational transformation, digital and otherwise. It quickly became apparent that one of the easiest paths to achieving that transformation, regardless of how far along you are, is by aligning your people, processes and data across your enterprise. Or, what we call Process Under Management.

P2P Synchronicity: Integrating purchasing and payables.

Integrated, unified, combined; Determine devotes a lot of real estate in our content and resources to the topic of getting everyone on the same page. Our Process Under Management approach is all about aligning your people, processes and data to maximize visibility and control of business information so you can achieve greater results. Integrating Purchasing and Payables, a Determine-sponsored PayStream report, presents more compelling facts around why you need to get P2P processes in sync.

Contract Management: Visibility empowers decisions.

At approximately 175,496 pages (as of 2013), the Code of Federal Regulations (CFR) is not a casual beach read. So, until recently, I had never heard of Section 317.8(5)(ii) of title 9 of the Code of Federal Regulations. But I have experienced the impact of that rule first hand on many occasions. Specifically, in the bacon aisle of the supermarket.

It’s your decision. Or is it?

Back in the day I did some work for a wealth management firm in New York. At that time, I was introduced to the area of Behavioral Finance, and more broadly, behavioral economics. While not new concepts, they gained new relevance – and urgency – during the financial meltdown 10 years ago. As my client used to say, investors are often their own worst enemies. In times of stress, even the most solidly constructed investment portfolio can be undermined through … More