Category Archives: Functionality

Solution implementation: The science and art of deployment.

The podcast series that’s all about minding your business in contract management and source to pay. Global project implementation. Just the idea is enough to keep even the most hardened source-to-pay or IT professional awake at night. But it doesn’t have to be the case. Planning, strategizing, having a realistic change management plan in place and close collaboration at every stage between customer and technology provider will make the difference between up-and-running and up-at-night. I dove into this topic in … More

Success Story: Norauto and Determine collaborate on a continuous improvement initiative.

Determine customer Norauto, founded in 1970, is the pioneer of the car care center concept in France. Today, Norauto is the European leader in car maintenance, with more than 600 Norauto centers in eight countries providing multi-brand maintenance solutions for motorists in terms of maintenance, comfort and safety. Just one year after the Determine Cloud Platform was put into production, a continuous improvement process was implemented involving Prisca Foucart – E-procurement manager at Norauto, Romain Chauvet – P2P product manager … More

Procure-to-Pay Contributions to Digital Transformation (Part 2)

In Part 1 of this series, I voluntarily limited myself to discussing the Procure-to-Pay process in the context of digital transformation without going into Contract Management, Supplier Performance and Information Management, and the Strategic or Operational Sourcing process. In this part, let’s take a quick look at how those factor into a successful digital transformation.

Procure-to-Pay Contributions to Digital Transformation (Part 1)

The digital dream: the belief that transforming the front office (also called the customer experience) will lead to success while overlooking back-office transformation will only help to hit the wall faster.” – Bertrand Duperrin When it comes to digital transformation, integrating core enterprise workflows— including invoice files, commitment control, solution implementation, and suppliers and other operational players—can be the difference between ‘check the box’ success and having a substantial impact on your ROI.

June DetermiNews: The month in source to pay and contract management

As Services Procurement Month comes to a close, we hope our series of blogs, podcast, analyst resources and webinar with Forrester helped you become more fluent in this under-understood area. The continuing positive reaction to everything we shared shows us that there is enormous interest in the topic, as well as a hunger (and big need) for more learning. So while you catch up on – or review – our services procurement resources, keep an eye out for even more … More

Two Sides of Hired Services Procurement: Opportunity and a Word of Caution

In this series, I am sharing some of the lessons I learned as a procurement professional dedicated to hired services — both location based and corporate. In Part 2, I discussed the process of establishing demand and requirements, as well as the eSourcing considerations associated with each type of service. In this post, I want to share some of the additional opportunities associated with hired services, along with the areas where procurement should proceed with extreme caution. After all, services … More

UI/UX is also about brokering the proper handoff from one process to the next.

In Parts One and Two of this series, much of what we look at is about making it easier for users through process automation and integration — making the experience almost seamless behind the scenes. In this final chapter, while we address process automation and integration, we identify how the brokering of process from one step to the next is essential, especially when stakeholders are expecting to see the transition as part of the process.

May Determinews: The month in source to pay and contract management

“All things seem possible in May.” In the world of procurement, that quote by Edwin Way Teale wasn’t far off the mark. CPO Rising 2017: Tools of the Trade was a big focus this month. In this year’s report, the first to really take a technology angle, there was so much to cover we had to parse it out into four chapters. A lot of revelations, chief among them is that procurement leaders are much less focused on spend under … More

Procurement’s role: Making it easy for the business to do business.

The podcast series that’s all about minding your business in contract management and source to pay. When it comes to procurement and technology, getting the practitioner’s perspective first-hand adds considerable practical dimension and insight to our learning and messaging. In that regard, my conversation with Greg Tennyson, CPO at VSP Global (formerly at Salesforce.com and Oracle) was a trove of information and a revealing glimpse into how a CPO thinks about shaping procurement today. Since Greg will be our featured guest … More

April Determinews: What’s trending now in source to pay and contract management

By coincidence (or not), today is the birthday of Samuel Morse, inventor of the telegraph – arguably the first email. Considering the continual rise in speed, quantity and complexity of data communications today, it’s worth remembering that to some degree, he started all this. Of course, being that humans can never leave well enough alone, we’re still tweaking, refining and trying to perfect source-to-pay and contract management technology that enables people to communicate and collaborate better.

The Future of Legal Work

The following article on General Counsel and legal teams becoming business drivers with the help of legal technology originally appeared in Corporate Counsel, March 30, 2017. How CLM technology can help transform Legal with Self-Service The demands on today’s general counsel are many, complex, and unfortunately often in conflict with the wider business. Corporate counsels are their company’s traditional guardians, expected to protect the business against unnecessary risk from poorly thought out plans, regulators, unscrupulous partners, class-action lawyers, bad business … More

For ManTech, federal contracts require mission critical contract management.

When it comes to contract management, all businesses face similar needs and challenges, from redlining to attachment management, tracking, clause libraries, etc. But for federal contractors – especially those working in technology for public sector agencies like the Department of Defense and the intelligence community – managing contractual relationships and the documents themselves leaves no room for error.

The source-to-pay efficiency arc.

Ardent Partners turns the spotlight on Determine. Holistic as a word was first used 80 years ago. That’s why it’s a bit surprising that the concept is just now gaining real traction in source-to-pay. But, as Ardent Partners explains in their report, the shift is happening because of the intersection of modern competitive business pressures and continuing innovation in technology. This has forced – and enabled – leading enterprises to take a more holistic view of their supply management workflow. … More

A Prosperous Alliance: Procurement and Accounts Payable

I will never forget the first time I set foot in an Accounts Payable department. I was working as the lead consultant on a project to completely transform and rebuild a company’s procurement function. Everything was going exceptionally well: processes, reporting, technology implementation, and upskilling the current team. The CPO mentioned to me that I should stop in and introduce myself to the AP lead before the project moved much further forward. I dutifully did so – although when I … More

Putting the Principles of Multinational CLM into Practice

In my last post, I wrote about the differences between global and multinational contract lifecycle management. These two seemingly synonymous terms provide guidelines for a large group of varied users and organizations, but they achieve their objectives in different ways. Global implies control, pushing a set of standards universally, while multinational implies flexibility, modifying a localized ability to accommodate regional norms.