Category Archives: General

General

Delivering on the Vision of the Platform.

The podcast series that’s all about minding your business in contract management and source to pay. In this episode of our podcast, I had an opportunity to speak with Patrick Stakenas, President and CEO of Determine, about lessons learned over the past year and what’s happening at the intersection of the company and the industry as a whole. We discussed the confluence of SaaS and suite modularity, with a focus around meeting current market demands and the wider movement to … More

Platform-powered procurement transformation.

Approaches to expanding procurement value. In anticipation of our upcoming webinar with Spend Matters, Designing the Procurement Factory – Reinventing Procurement Through a Platform, I want to share some initial thoughts around the platform concept. For me, the main difference between a Platform as a Service (PaaS) and a Software as a  Service (SaaS) is about the capability of the platform to expand value at any time, using interconnected proprietary solutions. A perfect example is a company most people in … More

Bricks to Clicks — the impact on the supply chain

Legal, procurement, supply chain—oh my! Visiting some retail clients during the holidays, I was struck by the impact of the accelerated shift from “bricks to clicks” on procurement, supply chain and legal. It’s no secret that recent holiday shopping sales showed a continuing significant shift to online buying habits. Actual physical toy retailers are nearly nonexistent, mobile phone retailers are all online, booking holidays is a 100% online pursuit, banking, grocery and now urgent purchases are easily accessible for online … More

Be Global. Act Multinational.

In a recent webinar co-presented by IACCM and Determine (available on demand here), IACCM CEO Tim Cummins discussed the history of global contract lifecycle management (CLM) efforts reaching back to the 1990s. As he pointed out, the CLM approaches of the time had a tendency to overemphasize centralization and standardization for the sake of cost efficiency. Though this strategy did bring some short-term operational wins, it both alienated local users and created regulatory and/or accounting complications for the company and … More

A platform without compromises, performance without limits. We call it Platformance.

Platformance isn’t about technology, but about what success looks like. It’s peak efficiency through powerful business processes and a single source of data: everyone working in unison to achieve more, faster and more easily. Platformance is when all your spend is managed, contracts leveraged and risk controlled. It’s about starting with exactly what you need to solve your problems now, and easily adding on more features to solve challenges as they show up.

Entrepreneurial thinking, rockstar attitude.

When I was invited to appear on Business Rockstars recently, the host, Mark Lack, asked me what I thought was the single most important piece of advice for entrepreneurs to achieve success. From my own experience as a business founder, owner and now as a source-to-pay and contract management corporate executive, what I tell entrepreneurs is, do your homework. It’s that simple.

January Determinews: What’s trending in source to pay and contract management

Out with the old, in with the new as change in 2017 continues to accelerate. The keywords this year in procurement and contracts are – more than ever – agility and flexibility. We offered up plenty of insight and learning this month to take you beyond the basics in how to achieve both. In case you missed any of it, enjoy the following highlights.

A Modern Glossary of Procurement Technology Terms

Procurement technology has changed a lot over the last few decades. The terminology we use to describe the technology we have today versus the technology we want/need in the future, or are reading about in industry literature, has changed as well. Unfortunately, even the most common terms in our field are used to imply a variety of applications and functionality, but often with no clear definition.

Note to Self for the New Year

Depending on when you grew up (I’ll willingly date myself here), you may have played Mad Libs, the paper-based game that asked each player to fill in a series of nouns, verbs and adjectives to complete a story. The result was usually nonsensical and inexplicably hilarious, but this approach also has a place in today’s corporate world.

Compliance advice for those who herd cats

Procurement teams facing the constant challenge of measuring and enforcing contract compliance may shudder at the thought that December 15th was National Herding Cats Day. We put a contract in place, and they buy from someone else. We establish a process, and they do whatever they like. It can be infuriating. But, if we approach our internal “cats” with the right attitude, they also present us with unique opportunities to improve procurement’s performance, impact, and influence. Here is some advice … More

Finance CFO Introduction (Series 1 of 5)

When you’re a CFO – no matter what company you happen to work for – it’s hard not to take a straight line finance perspective. As the CFO of Determine, I’m constantly faced with the challenge of balancing the requirements of finance and accounting with the needs of procurement and legal. After all, they are our customers too. I followed the recent series of blog posts by Kelly Barner that Determine ran on procurement maturity. It is interesting how clear your own viewpoint becomes … More

You don’t trust the Cloud? Think again…

Gartner has the data: more than 90% of 2015’s deals were for cloud-delivered solutions and suites.* Conversations about cloud/SaaS computing always seem to circle back to security. Yet the fact is that most of us are already in the cloud. So many services are hybridized that it’s almost impossible to delineate where the cloud starts and on-premise leaves off. Not surprisingly, the benefits of cloud computing are driving widespread adoption. While the pervasiveness of cloud computing is disruptive, it is … More

Customer Focus: Acticall Group

An interview with Bruno Sénico, Purchaser for the Acticall Group Q: Acticall, the benchmark French-speaking Call Center, has extended its business and today is a leading Services Group. Could you tell us more about this growth? A: Our Group has evolved dramatically as a result of internal growth with the opening of subsidiaries in the Ivory Coast and Morocco and external growth with the acquisition of Sitel, the American leader in Customer Relations. We are now one of the top 4 global … More

ePayments: an idea that continues to evolve

In the context of payment, the concept of “the check” was conceived by Dutch traders in the early 1500s. The check became a way of banking through clearing houses and a safer alternative to keeping money at home. Today, 500 years later, check payments continue as an accepted form of monetary transactions. However, the idea of making payments “digitally” continues to intrigue and influence the goals of accounts payable organizations. The sheer scale of transactions has created a need for alternatives … More

5 Benefits of Punchout Catalogs

What is Punchout? It is a way to connect directly to the supplier’s catalog from an application such as procurement systems and purchase to pay software. Via this protocol, buyers can order from within their purchasing system with a direct access to negotiated catalogs via the web. I recently conducted a survey with our customers regarding the purchasing process trends and I discovered an increasing part of our clients use punchout catalogs (31%). By being compatible with OCI and cXML … More