Category Archives: Procurement Transformation
The podcast series that’s all about minding your business in contract management and source to pay. Global project implementation. Just the idea is enough to keep even the most hardened source-to-pay or IT professional awake at night. But it doesn’t have to be the case. Planning, strategizing, having a realistic change management plan in place and close collaboration at every stage between customer and technology provider will make the difference between up-and-running and up-at-night. I dove into this topic in … More
Although procurement technology is nothing new, there are first-time implementations going on all the time. Whether you are introducing the company’s first full end-to-end platform or adding a new area of functionality to an existing platform (i.e., contract management, supplier information management), preparing a solid business case will help win over decision makers and improve the selection process. Articulating your POV can be the difference between getting the green light to go ahead and more discussion and justification.
Determine customer Norauto, founded in 1970, is the pioneer of the car care center concept in France. Today, Norauto is the European leader in car maintenance, with more than 600 Norauto centers in eight countries providing multi-brand maintenance solutions for motorists in terms of maintenance, comfort and safety. Just one year after the Determine Cloud Platform was put into production, a continuous improvement process was implemented involving Prisca Foucart – E-procurement manager at Norauto, Romain Chauvet – P2P product manager … More
The digital dream: the belief that transforming the front office (also called the customer experience) will lead to success while overlooking back-office transformation will only help to hit the wall faster.” – Bertrand Duperrin When it comes to digital transformation, integrating core enterprise workflows— including invoice files, commitment control, solution implementation, and suppliers and other operational players—can be the difference between ‘check the box’ success and having a substantial impact on your ROI.
I recently got back from the CPO Summit held in the historic Honourable Artillery Company (HAC), a London conference venue housed in an 18th century mansion with a long and rich British military history dating back to Henry VIII. Within the historic Armoury House were several notable military artifacts, while outside we faced regiment parade, guns ready for parade at the Artillery Garden, the largest garden in the City of London.
As Services Procurement Month comes to a close, we hope our series of blogs, podcast, analyst resources and webinar with Forrester helped you become more fluent in this under-understood area. The continuing positive reaction to everything we shared shows us that there is enormous interest in the topic, as well as a hunger (and big need) for more learning. So while you catch up on – or review – our services procurement resources, keep an eye out for even more … More
On our blog and in the OutLoud podcast we’ve been talking quite a lot about the unique requirements of services procurement. In a podcast interview, Determine Chief Product Officer Julien Nadaud addressed the fact that in terms of specifications/requirements and the qualification process, buying services is fundamentally different from buying materials. Kelly Barner wrote a multi-part blog series about how services procurement cannot be considered “one thing” since it encompasses a broad range of talent areas, cost and delivery models, … More
In this series, I am sharing some of the lessons I learned as a procurement professional dedicated to hired services — both location based and corporate. In Part 2, I discussed the process of establishing demand and requirements, as well as the eSourcing considerations associated with each type of service. In this post, I want to share some of the additional opportunities associated with hired services, along with the areas where procurement should proceed with extreme caution. After all, services … More
I recently wrote about the differences between product and service procurement: from demand to specifications, and technology to relationship management. But as I pointed out at the end of the post, the idea that “services procurement” is one thing vastly oversimplifies this broad category. Perhaps that is part of what causes product specialists to shy away from services procurement.
“All things seem possible in May.” In the world of procurement, that quote by Edwin Way Teale wasn’t far off the mark. CPO Rising 2017: Tools of the Trade was a big focus this month. In this year’s report, the first to really take a technology angle, there was so much to cover we had to parse it out into four chapters. A lot of revelations, chief among them is that procurement leaders are much less focused on spend under … More
The podcast series that’s all about minding your business in contract management and source to pay. When it comes to procurement and technology, getting the practitioner’s perspective first-hand adds considerable practical dimension and insight to our learning and messaging. In that regard, my conversation with Greg Tennyson, CPO at VSP Global (formerly at Salesforce.com and Oracle) was a trove of information and a revealing glimpse into how a CPO thinks about shaping procurement today. Since Greg will be our featured guest … More
A look at CPO Rising 2017: Tools of the Trade Chapters One, Two and Three of CPO Rising 2017: Tools of the Trade covered a lot of ground, from the current state of procurement to the CPO mindset and what best-in-class organizations are doing differently. Chapter Four – Strategies for Success, the final chapter of the report, gives you hard and fast advice and strategies for taking your procurement organization to the next level, and beyond. Take notes.
A look at CPO Rising 2017: Tools of the Trade In Chapters One and Two of CPO Rising 2017: Tools of the Trade, we looked at the current states of the CPO and procurement as a whole — what leaders are thinking and doing, and why. Chapter Three – Procurement Performance – delves into those strategies in more detail, offering up best-practice benchmarks for technology, processes and performance from leading CPOs and organizations worldwide.
A look at CPO Rising 2017: Tools of the Trade In my previous post, Chapter One of CPO Rising 2017: Tools of the Trade, we looked at the current state of the CPO and procurement leaders, the shifting priorities they have and the strategies they’re using – or plan to use – to achieve them. This time, Chapter Two looks more broadly at the state of procurement as a whole – where it is, where it needs to be and what … More
A look at CPO Rising 2017: Tools of the Trade This four-part series explores the just-released CPO Rising 2017: Tools of the Trade report from Ardent Partners. As a lead-up to our webinar with Ardent Partners, we’ll examine each chapter of the benchmark report individually and offer it as a download. The series culminates with the webinar and full report on May 24.