Category Archives: Saas / Cloud

Saas / Cloud

Procurement Transformation: Forget features, let’s talk about business processes!

This blog first appeared on Decision-Achats, 05/09/2017 Today, e-procurement providers are racing to offer ever more features to their customers. The result is often mixed: unused features, and rigid processes that do not really meet each company’s specific business needs. Most source-to-pay solutions on the market stick to a linear process: purchase requests, orders, receipt and invoice reconciliation. However, this process only works for certain purchase categories. As soon as you want to add more negotiation, teamwork, or contract management, … More

August DetermiNews: The month in source to pay and contract management

We started off the summer talking a lot about organizational transformation, digital and otherwise. It quickly became apparent that one of the easiest paths to achieving that transformation, regardless of how far along you are, is by aligning your people, processes and data across your enterprise. Or, what we call Process Under Management.

P2P Synchronicity: Integrating purchasing and payables.

Integrated, unified, combined; Determine devotes a lot of real estate in our content and resources to the topic of getting everyone on the same page. Our Process Under Management approach is all about aligning your people, processes and data to maximize visibility and control of business information so you can achieve greater results. Integrating Purchasing and Payables, a Determine-sponsored PayStream report, presents more compelling facts around why you need to get P2P processes in sync.

It’s your decision. Or is it?

Back in the day I did some work for a wealth management firm in New York. At that time, I was introduced to the area of Behavioral Finance, and more broadly, behavioral economics. While not new concepts, they gained new relevance – and urgency – during the financial meltdown 10 years ago. As my client used to say, investors are often their own worst enemies. In times of stress, even the most solidly constructed investment portfolio can be undermined through … More

Budget Management: From procurement savings to bottom-line impact.

During my family summer holiday trip to San Diego I was confronted with the notion of budget management front and center. To get around during our trip, I rented a mid-sized sedan, but upon arriving at the rental car center I soon realized we had an extra piece of luggage that would not fit in the car. The rental car agent gave me the option of either upgrading to a luxury SUV, which would double the cost of the rental, … More

UIX Redux: Ease of use drives the user experience.

A number of years ago when my niece first got her driver’s license, my brother-in-law got a panicked called from her in tears. In a shaky voice she said, “I pulled into a gas station next to the pump to fill up…now what do I do?” I remembered this story recently when I spent some time in rural France. Having rented a car, I knew eventually I was going to need gas. Not speaking much French, it was something I … More

How startups grow by going old school.

As the Vice President of Sales at Determine, I have the opportunity to visit great organizations in many different industries and countries. Often, they present challenges. I always try to not only understand the problem being presented but, more importantly, pinpoint the core issue at the root of the discussion. It’s something I find personally rewarding, and am always looking for patterns and relationships between issues in order to create common solutions. Sometimes I discover a nugget that stops me … More

Two Sides of Hired Services Procurement: Opportunity and a Word of Caution

In this series, I am sharing some of the lessons I learned as a procurement professional dedicated to hired services — both location based and corporate. In Part 2, I discussed the process of establishing demand and requirements, as well as the eSourcing considerations associated with each type of service. In this post, I want to share some of the additional opportunities associated with hired services, along with the areas where procurement should proceed with extreme caution. After all, services … More

Two Sides of Hired Services Procurement

I recently wrote about the differences between product and service procurement: from demand to specifications, and technology to relationship management. But as I pointed out at the end of the post, the idea that “services procurement” is one thing vastly oversimplifies this broad category. Perhaps that is part of what causes product specialists to shy away from services procurement.

UI/UX is also about brokering the proper handoff from one process to the next.

In Parts One and Two of this series, much of what we look at is about making it easier for users through process automation and integration — making the experience almost seamless behind the scenes. In this final chapter, while we address process automation and integration, we identify how the brokering of process from one step to the next is essential, especially when stakeholders are expecting to see the transition as part of the process.

When UI/UX demands a branded feature/functionality: Making branded e-Signature technology awareness seamless. Part 2 of 3.

In the Intro and Part One of this series, we touched on why UI/UX is becoming increasingly important across source-to-pay technology (ease of use, user adoption, millennials). We also explored the behind-the-scenes aspects that define a truly standout UI/UX, as opposed to “just a pretty interface.” In Part Two we look at when technology becomes so seamless and works so well, you forget it’s there.

Empowering procurement through Platformance: Part 4 of 4

A look at CPO Rising 2017: Tools of the Trade Chapters One, Two and Three of CPO Rising 2017: Tools of the Trade covered a lot of ground, from the current state of procurement to the CPO mindset and what best-in-class organizations are doing differently. Chapter Four – Strategies for Success, the final chapter of the report, gives you hard and fast advice and strategies for taking your procurement organization to the next level, and beyond. Take notes.

Empowering procurement through Platformance: Part 3 of 4

A look at CPO Rising 2017: Tools of the Trade In Chapters One and Two of CPO Rising 2017: Tools of the Trade, we looked at the current states of the CPO and procurement as a whole — what leaders are thinking and doing, and why. Chapter Three – Procurement Performance – delves into those strategies in more detail, offering up best-practice benchmarks for technology, processes and performance from leading CPOs and organizations worldwide.

Empowering procurement through Platformance: Part 2 of 4

A look at CPO Rising 2017: Tools of the Trade In my previous post, Chapter One of CPO Rising 2017: Tools of the Trade, we looked at the current state of the CPO and procurement leaders, the shifting priorities they have and the strategies they’re using – or plan to use – to achieve them. This time, Chapter Two looks more broadly at the state of procurement as a whole – where it is, where it needs to be and what … More

The benefit of UI/UX is not always what you see and feel, but what you don’t.

As my colleague Mike Mitchell pointed out in a previous blog, there is a lot of talk about the notion of user interface (UI) and user experience (UX) lately. Where enterprise business technology is concerned, source-to-pay technology in particular, this quest for improving the UI/UX today is often considered only in the context of what we can see and feel. I even wrote an entire blog series about this as it related to Google’s influence of material design on our … More