Category Archives: Source to Pay

Customer success through change management.

True organizational transformation is about helping people change the way they do things. “You don’t have to do anything but die.” This rather blunt, but deceptively motivational statement was a frequent response from my high school coach whenever we felt too apathetic towards some practice drills or other. Do we we have to do sprints in the rain? Do we have to come in on Saturday? Do we have to… etc, etc. It was an effective motivator because the underlying … More

Customer Success Part 2: Establishing a Framework for Customer Success Management.

For strategic procurement, customer success metrics are measured in two categories: efficiency and effectiveness. As I mentioned in Part 1 of this series — Do you have a strategic relationship with your technology provider? — I recently joined Determine as Senior Vice President of Customer Success. On March 14 we held our West Region User Group in Laguna Beach, which brought together valued customers to share their experiences, feedback and ideas about our solutions and Determine as a company. [inlinetweet … More

10 Questions to Ask During an S2P Demo

Know what you need to know to empower your decision. Attending an S2P demo can be a particularly high stress time for a procurement professional. We use this technology more than any other, to the point where its identity is synonymous with our own reputation internally. As a result, making the right choice is extremely important.

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

I recently joined Determine as their Senior Vice President of Customer Success, but it is not a new role for me. One of the primary things I work on with companies is the need to tell their success stories, whether internally or externally. Believe it or not, the reasons for doing this – regardless of the intended audience – aren’t as different as you might think.

Commitment beyond compliance: Exceeding HIPAA requirements for our Healthcare Customers.

  Clients, partners, industry analysts and everyone else who knows Determine understands our unrelenting customer focus. It’s just part of our DNA. So staying compliant with the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act through our HIPAA Compliance Program, validated by Schellman & Company examination, isn’t about checking off another box, or adding another accolade. As outlined in our press release, delving into the incredibly rigorous process of compliance … More

Rethinking SRM as the Dust Begins to Settle on Carillion

I recently shared my initial thoughts about the news that Carillion, the 2nd largest construction company in the UK, had gone into liquidation because it could not secure the funding required to stay in operation. As a reminder, Carillion is a private sector firm that provided a wide array of public services across Britain. They served lunches in public schools and provided maintenance to prisons; They provided cleaning and foodservice in hospitals, and they maintained roads. Perhaps most importantly, they … More

Source-to-pay platform shopping: Six things to look for.

A recent article by McKinsey gave a brief timeline of examples showing episodes of “punctuated equilibrium” — events that cause major disruption and upheaval before settling into a new period of stasis. Along with the discovery of fire, domestication of dogs, the printing press, internal combustion and the iPhone, we can include the emergence of the source-to-pay cloud platform.

Source-to-Pay: From Automation to Prediction

Smart and collaborative platforms, unified interfaces, Big Data and Artificial Intelligence: all these developments are forcing source-to-pay solution providers to regroup and adapt their technology offerings.

Bravo, Jaggaer…

Last week, Jaggaer (formerly SciQuest) announced they were buying BravoSolution. This creates a very large player in the market, but there’s a lot of smoke that has to clear before the real implications of this deal become apparent. Not just for the companies themselves, but their customers and prospects.

November DetermiNews: A review of the month in source to pay and contract management

If you search online for “agility and adaptability,” (or, like in our last blog, ask Alexa), chances are the links shown will be a menu of education, supply chain and leadership topics. Which works perfectly to summarize what we covered this month: Agility is the ability and willingness to learn from experience and apply that to perform successfully in new situations; Adaptability is to embrace change. We strive for both every day, and help our customers do the same.

A voice-activated future that’s not all talk.

Saturday Night Live did a spoof commercial not long ago about the Amazon Echo. While it pokes fun at seniors (“I don’t know about that!”), the theme of adapting technology to how people really use it is more universal. To anyone who’s used any kind of voice-activated device – GPS, dictation, search – the experience can vary between seamless / amusing / frustrating, especially during the voice learning phase.

Many Thanks

There are three things that are required to thrive in our industry: 1) A solid vision, 2) Continuous product innovation, and 3) Customers who believe unreservedly that we deliver on those two. Without a doubt, #3 is the real key to success. By turning to us to help master their challenges, customers are placing an enormous amount of trust in us and our technology. That commitment is not lost on us, and is what forms the basis of our entire … More

Supplier Information Management (SIM): A Sustainable Means to a Strategic End

A closer look at the PayStream Advisors 2017 Supplier Management Report and webinar. In a recent survey about current supplier management challenges, goals, and practices, PayStream Advisors asked procurement organizations what contributes to poor supplier relationships, and what their priorities are for improving the processes in place. Not surprisingly, access to accurate information was at the heart of both: As a source of supply chain challenges, and as a way to achieve a more strategic level of supplier management. Despite … More

Determined to dominate source-to-pay.

“Determine is good at change.” When Determine’s new CMO Gérard Dahan said that in his inaugural blog post last month, it really encapsulated so much of what is true about this company and why we’re steadily beginning to steamroll the source-to-pay and contract management industry.

Risk adaptability: How organizations can stay ahead.

The podcast series that’s all about minding your business in contract management and source to pay. Following on the heels of a webinar with SIG and Chris Monk of Determine partner Protiviti on Third Party Risk Management Efforts 101: Aligning Supplier Onboarding to Contract Onboarding, the discussion continues with Tony Abel, Managing Director and Chris’ colleague at Protiviti. With few exceptions, third-party risk has been one of our dominant topics over the past 12 months, with good reason. Risk is … More