Category Archives: Source to Pay
During my family summer holiday trip to San Diego I was confronted with the notion of budget management front and center. To get around during our trip, I rented a mid-sized sedan, but upon arriving at the rental car center I soon realized we had an extra piece of luggage that would not fit in the car. The rental car agent gave me the option of either upgrading to a luxury SUV, which would double the cost of the rental, … More
As summer races by it’s easy to lose track of what’s happening in source to pay industry news (plus, it’s hard to compete with beach-reading lists). But a lot has happened since Services Procurement Month ended, and you can catch up on what you missed here. So far, it’s been the Summer of Transformation. From the CPO Summit in London to P2P digitalization, continuous improvement, implementation strategies and technology shopping lists, our focus has been on helping organizations reach the … More
The podcast series that’s all about minding your business in contract management and source to pay. Global project implementation. Just the idea is enough to keep even the most hardened source-to-pay or IT professional awake at night. But it doesn’t have to be the case. Planning, strategizing, having a realistic change management plan in place and close collaboration at every stage between customer and technology provider will make the difference between up-and-running and up-at-night. I dove into this topic in … More
In Part 1 of this series, I voluntarily limited myself to discussing the Procure-to-Pay process in the context of digital transformation without going into Contract Management, Supplier Performance and Information Management, and the Strategic or Operational Sourcing process. In this part, let’s take a quick look at how those factor into a successful digital transformation.
The digital dream: the belief that transforming the front office (also called the customer experience) will lead to success while overlooking back-office transformation will only help to hit the wall faster.” – Bertrand Duperrin When it comes to digital transformation, integrating core enterprise workflows— including invoice files, commitment control, solution implementation, and suppliers and other operational players—can be the difference between ‘check the box’ success and having a substantial impact on your ROI.
I recently got back from the CPO Summit held in the historic Honourable Artillery Company (HAC), a London conference venue housed in an 18th century mansion with a long and rich British military history dating back to Henry VIII. Within the historic Armoury House were several notable military artifacts, while outside we faced regiment parade, guns ready for parade at the Artillery Garden, the largest garden in the City of London.
As Services Procurement Month comes to a close, we hope our series of blogs, podcast, analyst resources and webinar with Forrester helped you become more fluent in this under-understood area. The continuing positive reaction to everything we shared shows us that there is enormous interest in the topic, as well as a hunger (and big need) for more learning. So while you catch up on – or review – our services procurement resources, keep an eye out for even more … More
In Parts One and Two of this series, much of what we look at is about making it easier for users through process automation and integration — making the experience almost seamless behind the scenes. In this final chapter, while we address process automation and integration, we identify how the brokering of process from one step to the next is essential, especially when stakeholders are expecting to see the transition as part of the process.
In the Intro and Part One of this series, we touched on why UI/UX is becoming increasingly important across source-to-pay technology (ease of use, user adoption, millennials). We also explored the behind-the-scenes aspects that define a truly standout UI/UX, as opposed to “just a pretty interface.” In Part Two we look at when technology becomes so seamless and works so well, you forget it’s there.
As my colleague Mike Mitchell pointed out in a previous blog, there is a lot of talk about the notion of user interface (UI) and user experience (UX) lately. Where enterprise business technology is concerned, source-to-pay technology in particular, this quest for improving the UI/UX today is often considered only in the context of what we can see and feel. I even wrote an entire blog series about this as it related to Google’s influence of material design on our … More
By coincidence (or not), today is the birthday of Samuel Morse, inventor of the telegraph – arguably the first email. Considering the continual rise in speed, quantity and complexity of data communications today, it’s worth remembering that to some degree, he started all this. Of course, being that humans can never leave well enough alone, we’re still tweaking, refining and trying to perfect source-to-pay and contract management technology that enables people to communicate and collaborate better.
Ardent Partners turns the spotlight on Determine. Holistic as a word was first used 80 years ago. That’s why it’s a bit surprising that the concept is just now gaining real traction in source-to-pay. But, as Ardent Partners explains in their report, the shift is happening because of the intersection of modern competitive business pressures and continuing innovation in technology. This has forced – and enabled – leading enterprises to take a more holistic view of their supply management workflow. … More
For a variety of geopolitical reasons, there’s a lot of rethinking going on right now about what the future will (and should) look like. It’s no less true in our industry, where change and innovation are constants. Rethinking and reinventing is just part of being a technology leader, and leveraging that technology is how leading companies stay that way. From “results” to “retail” to “reinvention,” we reflect back a month of insights and learning. Enjoy the following highlights. As always, please … More
The podcast series that’s all about minding your business in contract management and source to pay. This new series of podcasts is simply conversations between industry professionals, people like you and me talking about what’s happening out there in the world of source to pay and contract management. In this first episode, Kelly Barner, procurement industry expert, author and Managing Director of Buyers Meeting Point and I share some thoughts around an increasingly common – but misunderstood – procurement industry term: … More
What value does the Determine Cloud Platform add? How can its Big Data offering assist buyers? And what advantages are offered by the predictive and prescriptive analytics developed by Determine? In mid-September, I was interviewed about recent and forthcoming developments of Determine’s Cloud Platform Source-to-Pay and Contract Management solutions, which cover the entire finance procurement process. The original interview appeared in the French procurement magazine, Décision-Achats. What fundamentally distinguishes you from your competitors? What would you say is the main … More