Category Archives: Source to Pay
The podcast series that’s all about minding your business in contract management and source to pay. Following on the heels of a webinar with SIG and Chris Monk of Determine partner Protiviti on Third Party Risk Management Efforts 101: Aligning Supplier Onboarding to Contract Onboarding, the discussion continues with Tony Abel, Managing Director and Chris’ colleague at Protiviti. With few exceptions, third-party risk has been one of our dominant topics over the past 12 months, with good reason. Risk is … More
Background: Salons Solutions is the premiere event in Europe for all things related to the fields of digital transformation, Big Data, e-procurement and e-business in general – more than 6,200 visitors attended in 2017. As a major presenter hosting six roundtable discussions, Determine covered many topics of critical interest regarding source-to-pay. While I did not present all of these topics, I thought it would be informative to put them into a series of blogs, which we are sharing this week.
We do love our acronyms in procurement, but rather than being an exclusionary tactic designed to keep “them” out, I like to think that shortening our long phrases to “TLAs” is in line with the resource efficiency we apply to spend management.
We started off the summer talking a lot about organizational transformation, digital and otherwise. It quickly became apparent that one of the easiest paths to achieving that transformation, regardless of how far along you are, is by aligning your people, processes and data across your enterprise. Or, what we call Process Under Management.
At approximately 175,496 pages (as of 2013), the Code of Federal Regulations (CFR) is not a casual beach read. So, until recently, I had never heard of Section 317.8(5)(ii) of title 9 of the Code of Federal Regulations. But I have experienced the impact of that rule first hand on many occasions. Specifically, in the bacon aisle of the supermarket.
Back in the day I did some work for a wealth management firm in New York. At that time, I was introduced to the area of Behavioral Finance, and more broadly, behavioral economics. While not new concepts, they gained new relevance – and urgency – during the financial meltdown 10 years ago. As my client used to say, investors are often their own worst enemies. In times of stress, even the most solidly constructed investment portfolio can be undermined through … More
During my family summer holiday trip to San Diego I was confronted with the notion of budget management front and center. To get around during our trip, I rented a mid-sized sedan, but upon arriving at the rental car center I soon realized we had an extra piece of luggage that would not fit in the car. The rental car agent gave me the option of either upgrading to a luxury SUV, which would double the cost of the rental, … More
As summer races by it’s easy to lose track of what’s happening in source to pay industry news (plus, it’s hard to compete with beach-reading lists). But a lot has happened since Services Procurement Month ended, and you can catch up on what you missed here. So far, it’s been the Summer of Transformation. From the CPO Summit in London to P2P digitalization, continuous improvement, implementation strategies and technology shopping lists, our focus has been on helping organizations reach the … More
The podcast series that’s all about minding your business in contract management and source to pay. Global project implementation. Just the idea is enough to keep even the most hardened source-to-pay or IT professional awake at night. But it doesn’t have to be the case. Planning, strategizing, having a realistic change management plan in place and close collaboration at every stage between customer and technology provider will make the difference between up-and-running and up-at-night. I dove into this topic in … More
In Part 1 of this series, I voluntarily limited myself to discussing the Procure-to-Pay process in the context of digital transformation without going into Contract Management, Supplier Performance and Information Management, and the Strategic or Operational Sourcing process. In this part, let’s take a quick look at how those factor into a successful digital transformation.
The digital dream: the belief that transforming the front office (also called the customer experience) will lead to success while overlooking back-office transformation will only help to hit the wall faster.” – Bertrand Duperrin When it comes to digital transformation, integrating core enterprise workflows— including invoice files, commitment control, solution implementation, and suppliers and other operational players—can be the difference between ‘check the box’ success and having a substantial impact on your ROI.
I recently got back from the CPO Summit held in the historic Honourable Artillery Company (HAC), a London conference venue housed in an 18th century mansion with a long and rich British military history dating back to Henry VIII. Within the historic Armoury House were several notable military artifacts, while outside we faced regiment parade, guns ready for parade at the Artillery Garden, the largest garden in the City of London.
As Services Procurement Month comes to a close, we hope our series of blogs, podcast, analyst resources and webinar with Forrester helped you become more fluent in this under-understood area. The continuing positive reaction to everything we shared shows us that there is enormous interest in the topic, as well as a hunger (and big need) for more learning. So while you catch up on – or review – our services procurement resources, keep an eye out for even more … More
In Parts One and Two of this series, much of what we look at is about making it easier for users through process automation and integration — making the experience almost seamless behind the scenes. In this final chapter, while we address process automation and integration, we identify how the brokering of process from one step to the next is essential, especially when stakeholders are expecting to see the transition as part of the process.
In the Intro and Part One of this series, we touched on why UI/UX is becoming increasingly important across source-to-pay technology (ease of use, user adoption, millennials). We also explored the behind-the-scenes aspects that define a truly standout UI/UX, as opposed to “just a pretty interface.” In Part Two we look at when technology becomes so seamless and works so well, you forget it’s there.